Privacy Policy

1. Introduction

KickRender ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered 3D rendering platform at studio.kickrender.com (the "Service"). We operate from Switzerland and comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and Swiss Federal Act on Data Protection (FADP).

By using KickRender, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Account Information: Email address, name, and password when you create an account
• Payment Information: Payment details processed securely through Stripe (we do not store your full credit card information)
• Contact Information: Information you provide when contacting our support team

2.2 User Content

We process and temporarily store the content you upload and create using our Service:

• 3D Model Files: Your uploaded 3DM, FBX, and other architectural model files
• Generated Renders: AI-generated images and renderings you create
• Prompts and Settings: Text prompts, regional prompts, and rendering settings you configure
• Project Data: Information about your projects, layers, and organizational structure

2.3 Usage and Technical Information

We automatically collect certain information when you use our Service:

• Usage Data: Features used, rendering credits consumed, frequency of use, and interaction patterns
• Device Information: Browser type, operating system, device type, and screen resolution
• Analytics Data: We use Google Analytics and similar tools to understand how users interact with our Service
• Cookies and Tracking: Session cookies, authentication tokens, and preference settings
• Log Data: IP address, access times, pages viewed, and referring URLs

3. How We Use Your Information

We use collected information for the following purposes:

• Service Provision: To process your 3D models, generate renders, and deliver the core functionality of KickRender
• Account Management: To create and maintain your account, authenticate users, and manage subscriptions
• Payment Processing: To process payments, manage billing, and handle subscription renewals through Stripe
• Service Improvement: To analyze usage patterns, improve our AI models, enhance features, and optimize performance
• Customer Support: To respond to inquiries, provide technical assistance, and resolve issues
• Communications: To send transactional emails, service updates, and important notifications via our email service provider
• Security: To detect fraud, prevent abuse, ensure platform security, and protect user data
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. Data Storage and Retention

Active Accounts: We store your personal information, 3D models, and generated renders only while your account is active. Your data is hosted securely using Supabase and cloud infrastructure providers.

Account Deletion: When you delete your account or your subscription ends, we permanently delete all your personal data, uploaded models, and generated renders within 30 days, except where we are legally required to retain certain information (e.g., for tax or accounting purposes).

Backups: Deleted data may persist in encrypted backups for up to 90 days before permanent deletion.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Stripe (payment processing), Supabase (database and authentication), email service providers (transactional emails), Google Analytics (usage analytics), and AI model providers (rendering processing)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure authentication and session management
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements for our team
• Secure cloud infrastructure with reputable providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights Under GDPR and Swiss Law

If you are located in the European Economic Area (EEA), Switzerland, or the UK, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, contact us at hello@kickrender.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for authentication and basic functionality
• Analytics Cookies: Google Analytics to understand usage patterns and improve our Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling essential cookies may affect Service functionality.

9. International Data Transfers

Your data may be processed and stored on servers located outside Switzerland or the EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent data protection
• Compliance with applicable data transfer regulations

10. Children's Privacy

KickRender is not intended for users under the age of 16.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or through a prominent notice on our Service. The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of KickRender after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: